Exchange and Return Policy

Exchange and Return Policy
At Nobleserene, we value customer satisfaction. If you are not satisfied with your purchase, our exchange and return policy, based on the Consumer Defense Code, is here to assist you.

Circumstances for Exchange or Return:

Purchase Regret: If the purchased product does not meet your expectations.
Manufacturing Issues: Manufacturing defects identified after use.
Defective Order: Incorrect product, damaged during transport, or defective.
Size Exchange: Different size from the order or size that does not fit.

Timeframes for Request:

Purchase Regret: Up to 7 days after receipt.
Manufacturing Issues: Up to 30 days after receipt.
Defective Order: Up to 7 days after receipt.
Size Exchange: Up to 7 days after receipt.

Shipping Costs:

Return shipping is paid by the buyer; we do not offer free returns.

Refund Methods:

Credit Card Refund: Can appear in up to two subsequent billing cycles.
Bank Transfer (TED): Bank transfer within 10 business days after return confirmation. We do not transfer to third-party accounts.
PIX: Transfer via PIX key to the customer’s account. We do not transfer to third parties.

To request an exchange, follow these steps:

Send an email to support: support@nobleserene.com with the following information:

Product Name: Specify the purchased item.
Order Number: Provide the order number (e.g., #12345).
Registered Email: Use the email registered during purchase.
Reason for Exchange: Explain the reason for the exchange.
Customer Request: Indicate your preference for exchange (e.g., different size).
Evidence: Attach a photo or video that justifies the exchange.

Email Example:

Product Name: Leather Jacket
Order Number: #12345
Registered Email: youremail@example.com
Reason for Exchange: Size P was too tight
Customer Request: Exchange for size M
Video/Photo: [Attach evidence of the size]

Exchange Process:

Return Label: We will send you a return label via email to return the product at no cost.
Sending the Product: Pack the product, attach the label to the package, and send it back within 7 days.
Sending the New Product: After receiving the product, we will send the item according to your request and provide the tracking code via email.

Purchase Regret Case:

To request a return for purchase regret, send an email to support@nobleserene.com with the following information:

Product Name;
Order Number;
Registered Email;
Customer Request (e.g., wish to return the product and receive a refund).

Process After Sending the Email:

We will send you a return label via email.
Pack the product, attach the label to the package, and send it back within 7 days.
After receiving the product, we will process the refund via the original payment method.

Defect/Manufacturing Issue Case:

To report a defect or manufacturing issue, send an email to support@nobleserene.com:

Product Name;
Order Number;
Registered Email;
Description of the product defect;
Customer Request (e.g., request for refund);
Video/Photo showing the defect.