Refund Policy

Our refund policy is designed to provide safety and satisfaction to our customers. Refunds may be requested under the following conditions:

Eligible Refund Situations:

Order Cancellation Before Shipment: If you cancel your order before it has been shipped.
Defective Product: If your item arrives damaged or with manufacturing defects.
Change of Mind: If you simply change your mind and wish to return the product.
Manufacturing Defect Detected After Use: If a defect appears after minimal use due to a production issue.

Timeframes for Refund Requests

Change of Mind or Defective Product: Within 7 days of receiving the product.
Manufacturing Defect: Within 30 days of delivery.

Refund Methods

Credit Card Refund: The amount will be refunded to the original credit card and may take up to two billing cycles, depending on your bank or card issuer.
Bank Transfer (Wire/TED): Refunds via bank transfer will be processed within 10 business days after return confirmation. Please note: We do not issue refunds to third-party accounts.

Refund Policy — Order Cancellation Before Shipment

If you wish to cancel your order before shipment, follow these steps:

Step 1: Email us at: support@nobleserene.com
Include the following details in your message:

Reason for Refund: State that you wish to cancel your order.
Order Number: Example: #12345
Email Used During Purchase: Example: yourname@example.com

Step 2:
After we receive your request, we will review and process the refund to your original payment method. You will receive a confirmation email once your refund has been completed.

Refund Policy — After Receiving the Order (Change of Mind)

If you've already received your product and wish to return it, follow these steps:

Step 1: Email us at: support@nobleserene.com
Include the following in your message:

Product Name
Order Number
Email Used for the Purchase
Customer Request: Briefly explain why you’d like to return the product and request a refund.

Example Email:
Product Name: Leather Jacket
Order Number: #12345
Email: yourname@example.com
Request: I changed my mind and would like to return the product for a refund.

Step 2:

You will receive a return shipping label by email (free of charge).
Carefully repackage the product, attach the label, and return it within 7 days.
Once we receive and inspect the product, we will process the refund and notify you via email.

Refund Policy — Defective Products

If your product arrived damaged or with a defect, follow these steps:

Step 1: Email us at: support@nobleserene.com
Include:

Product Name
Order Number
Email Used for the Purchase
Description of the Defect
Customer Request (e.g., refund, exchange)
Photo or Video showing the defect

Example Email:
Product Name: Watch
Order Number: #12345
Email: yourname@example.com
Issue: The leather jacket has a hole
Request: I’d like to request a refund
Attachment: [Photo/Video of the defect]