🇬🇧 NOBLE SERENE – Refund & Returns Policy

Last updated: 08/10/2025

1. Introduction

At Noble Serene, we want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and how to return or exchange products purchased from our online store.

This policy complies with the Consumer Rights Act 2015 (UK) and relevant EU consumer protection laws.

2. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

• The product is unused, unopened, and in its original packaging;

• You have proof of purchase (e.g., order confirmation or receipt).

Certain items (such as personal care or hygiene products, earrings, or custom-made goods) cannot be returned for safety or hygiene reasons unless defective.

3. How to Initiate a Return

To start a return, please contact our support team at support@nobleserene.com with your order number and reason for return.
We will provide you with instructions and a return address.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item was defective or sent in error.

5. Exchanges

If you wish to exchange an item (e.g., for a different size or colour), please contact us first. Exchanges are subject to stock availability.

6. Damaged or Faulty Items

If an item arrives damaged or defective, notify us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

8. Exceptions

We reserve the right to refuse returns that do not meet the above conditions.

9. Contact Us

For questions regarding this policy or your return, please contact us:
📧 support@nobleserene.com

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This policy has been prepared in accordance with United Kingdom and European Union consumer protection laws and should be reviewed periodically to ensure ongoing compliance.